Terms of use

Hamsafar helps people who are already making a trip share the empty seats in their car with others going the same way, and share the cost. We connect drivers and riders; we are not a taxi, transport or bus company, we don't own cars, and drivers don't work for us. Each ride is an arrangement between the driver and the riders.

• Everyone verifies once with a real ID: drivers with their CNIC, driving licence and a selfie; riders with their CNIC and a selfie.
• Drivers must be 18 or older. Riders under 18 verify with their B-form and a parent's or guardian's CNIC, and that parent or guardian is responsible for their trips.
• Use only your own ID, phone number and details, and keep them true. One person, one registration.
• We may refuse a registration, or ask for more information, if something doesn't look right.

• You have a valid driving licence for the car, and the car is registered, roadworthy and insured as the law requires.
• You follow traffic laws, never drive after alcohol or drugs, and don't carry more people than the seats you offered and the car's seats allow.
• Your listing is honest: the route, time, car, number plate, seats and fare are the real ones, and you respect who it's for (anyone, women only or men only).
• At each pickup you tell your riders the ride code, and you start the ride only when they've entered it.
• Fares are for sharing the cost of the trip. You are responsible for any permits or taxes the law asks of you.

• Before getting in, ask the driver for the ride code and enter it on your ticket. If it doesn't match, don't get in.
• Be at your pickup on time, cancel as early as you can if your plans change, and pay the agreed fare.
• Respect the driver, the other riders and the car.

The driver sets the fare per seat, and riders pay the driver directly (usually in cash), as agreed between them. Hamsafar doesn't handle the money and currently charges nothing. If we ever introduce a fee, we'll say so clearly before it applies.

ID checks, the ride code, live location, “Share my trip” and ratings make rides safer, but no check can promise how a person will behave. Use your own judgement: share your trip with family, sit where you feel comfortable, and don't continue a ride you feel unsafe in.

In an emergency call 15 (Police) or 1122 (Rescue) first. Then tell us through Feedback (choose “Safety”). We look at safety reports first, and we share information with the police when the law requires it.

• Fake, borrowed or someone else's ID, and false listings or bookings.
• Harassment, threats, abuse or discrimination of any kind.
• Carrying illegal or dangerous goods, or using rides to deliver goods for a business.
• Asking riders or drivers for money, information or favours beyond the ride.
• Fake reviews, spam, or copying data from the site.

After a ride, riders can rate the driver. Keep ratings honest and fair. We may hide reviews that are abusive, fake or about something other than the ride.

We may hide or remove a ride, cancel a booking, or stop someone from using Hamsafar if they break these terms, if we receive a serious report about them, or to keep others safe. Where it's safe to, we'll tell them why.

We work to keep Hamsafar running and safe, but it is provided as it is, and rides, times and other people's details are as given by the people who post them. Drivers and riders are responsible for their own conduct and for the ride itself. As far as the law allows, Hamsafar isn't responsible for accidents, injury, loss, damage, delays or disputes that happen on or because of a ride arranged between users. Nothing here takes away rights that the law doesn't allow us to limit.

We may update these terms; the date at the top shows the latest version, and using Hamsafar after a change means you accept it. These terms are governed by the laws of Pakistan, and the courts of Islamabad decide any dispute about them.

Questions or problems: send us a message through Feedback or on WhatsApp at +923197719144.